Privacy Policy
Last Updated: August 18, 2025
Team Wise, a C-Corp (hereinafter “Company”, “we”, “our”), respects your privacy and is committed to protecting your personal information when you use the Nora AI services (web, MacOS app, Kotlin client, API, collectively “Services”). We comply with applicable U.S. federal and state laws, including CCPA, as well as international regulations such as GDPR.
1. Information We Collect
(1) Information You Provide
Account Information: Name, email, password, account credentials, payment information, transaction history
Content: Prompts, uploaded files, images, audio submitted via the Service
Communication Information: Emails, messages, support inquiries
Other Information: Event participation, surveys, identity/age verification
(2) Information Automatically Collected
Log Information: IP address, browser or app type, request timestamps, feature usage
Device Information: OS (MacOS, Android, etc.), device identifiers, version information
Usage Data: Features used, actions performed, timezone, location (IP-based)
Cookies & Similar Technologies: Session management, personalization, user experience enhancement
Location Information: Approximate location via IP, optionally precise location via GPS
(3) Information from Third Parties
For security, fraud prevention, marketing, and service improvement purposes through trusted partners
2. How We Use Your Information
Providing, maintaining, and analyzing the Service
Generating responses, improving, and researching multi-LLM models
Developing new features and updates
Communicating with you about updates, events, or Service improvements
Preventing fraud, abuse, and ensuring security
Complying with legal obligations and protecting rights
Aggregated or de-identified data for analysis and research
3. Sharing & Disclosure
We share personal information only for the following purposes:
Service Providers: Hosting, cloud, payment, analytics, customer support
Affiliates: Companies under common control or joint ownership
Legal Requests: Comply with law, protect rights and safety
Business Transfers: M&A, restructuring, bankruptcy
Enterprise Account Administrators: Enterprise or business accounts
Other Users: Shared links, GPT tasks, third-party integrations
We do not sell personal information and do not process sensitive personal information for profiling or targeted ads.
4. Data Retention
Retained as long as necessary for Service provision
Extended for legal, security, or dispute purposes
Temporary chat data retained up to 30 days
5. Your Rights
Access, delete, and correct personal information
Restrict processing, withdraw consent
Data portability requests
Non-discrimination for exercising rights
File complaints with data protection authorities
CCPA Rights:
“Do Not Sell My Info” rights
Right to notice about collection and use
Exercise Your Rights: support@nora.my or privacy@teamwise.com
6. Children
Not for children under 13
Parental consent required for minors under 18
7. Security
Commercially reasonable technical and organizational measures
No guarantee of absolute security
8. International Data Transfers
Information may be processed in the U.S. or other countries
Protected under legally valid transfer mechanisms
9. Cookies
Session management, personalization, service analytics
Users can control cookies via app/browser settings
10. Changes to this Policy
Updated periodically, latest version posted
Important changes notified via app/email